Privacy Policy

Last Updated: January 2025

Prestige Healthcare Group Pte Ltd (“we”, “us”, or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and disclose your personal data in compliance with Singapore’s Personal Data Protection Act 2012 (“PDPA”).

1. Collection of Personal Data

We may collect the following types of personal data:

• Name and contact information (phone number, email address)
• Demographic information (age, gender)
• Medical information (relevant to care needs)
• Service preferences and requirements

We collect personal data through:

• Direct interaction (phone calls, emails, WhatsApp)
• Website enquiry forms
• In-person consultations

2. Purposes of Collection

We collect your personal data for the following purposes:

• Providing home care services as requested
• Assessing your care needs and matching suitable caregivers
• Communicating with you about our services
• Billing and payment processing
• Improving our services
• Complying with legal obligations

3. Disclosure of Personal Data

We may disclose your personal data to:

• Our healthcare professionals involved in your care
• Service providers who assist in our operations (e.g., IT, payment processing)
• Regulatory authorities when required by law
• Emergency responders when necessary for your safety

We do not sell your personal data to third parties.

4. Protection of Personal Data

We implement appropriate security measures to protect your personal data against unauthorized access, collection, use, disclosure, or similar risks.

5. Your Rights Under PDPA

You have the right to:

• Access and correct your personal data
• Withdraw consent for data processing (subject to contractual/legal limitations)
• Request deletion of your personal data (subject to retention requirements)

To exercise these rights, contact us at: admin@prestige-hcg.com

6. Data Retention

We retain your personal data only as long as necessary for the purposes stated above, or as required by law.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via our website or email.

8. Contact Us

For questions about this Privacy Policy or our data practices, please contact:

Prestige Healthcare Group Pte Ltd Email: admin@prestige-hcg.com Phone: +65 8918 3737

This Privacy Policy is governed by the laws of Singapore.